Privacy Policy

VIP & Co (“we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information collected through vipandco.com.au and in the course of our business, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

• your name, business name, email address, phone number and website;
• details you choose to share about your business, idea or enquiry;
• records of our correspondence with you; and
• basic technical information about your visit to our website, such as browser type and pages viewed.

How we collect it

We collect information directly from you, for example when you submit our enquiry form, email or call us, or work with us. Website usage information may be collected automatically by our hosting and analytics providers.

How we use it

• to respond to your enquiry and discuss how we may be able to assist;
• to provide and manage our consulting services;
• to maintain business records and meet our legal obligations; and
• to understand and improve how our website is used.

We do not sell your personal information.

Disclosure

We may share information with trusted service providers who help us operate, such as website hosting, form processing and email services, only as needed for those purposes. Some of these providers may store data outside Australia. We may also disclose information where required or authorised by law.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Information is kept only for as long as it is needed for the purposes described in this policy or as required by law.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us via our contact page.

Complaints

If you have a concern about how we have handled your personal information, please contact us via our contact page and we will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.